F.A.Q

Q: Where is my account?
A: Hotmail and Yahoo users DO NOT FORGET to check your Junk/Bulk mail folder

Q: My subscription was canceled and the payment was refunded.
A: Please contact us by , or call: +1 (416) 883-9647

Q: My order was declined.
A: Please contact us by , or call: +1 (416) 883-9647

Q: How does it work?
A: It adds a new network interface which you are working with as if you are working with direct internet connection. But the IP is different, and all traffic is encrypted.

Q: Do you offer trial accounts?
A: No, unfortunately we do not offer trial accounts.

Q: Error 800 ? Unable to establish the VPN connection
A: The VPN server may be un-reachable, or security parameters may not be configured properly for this connection.
Check the PPP settings from the Blacklogic.com connection Properties.
This error could also be due to firewall restrictions on your computer.
Please check your anti-virus or firewall documentation for more information on how to view and disable firewall rules.

Q: I paid for the service. Where is my account?
A: You should get your account within 2 (two) business days. Unfortuantely, unfair people pay from stolen credit cards. In order to detect and eliminate fraudulent payments we have to delay sending accounts. Sorry for the inconvenience.
ALL new accounts will be delayed up to 2 (two) business days. No matter how you paid (Credit Card, PayPal, Cash and etc.)

Q: I can't connect to your VPN server.
A: Probably your account subsciption was expired and you need to renew it.
Please contact Technical Support: [email protected]

Q: What is the difference between IPSEC and PPTP?
A: PPTP has been considered to be not very secure but since version 2 many of the security issues have been addressed. PPTP is "good enough" for most purposes as long as a sensible password is chosen - one not easily guessed. IPSec is generally considered to be more secure and is the protocol of choice for particularly sensitive information. Many "road warriors" or remote workers are quite happy with PPTP because it is a lighter weight protocol that is very simple to set up and use.

Common use of the protocols:
* PPTP - road warrior or remote workers, remote connection to your home, telecommuting
* IPSec - office to office communication, branch office to head office communication