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 Post subject: Re: problem with connection, support ignoring ticket
PostPosted: Tue Jan 20, 2009 7:50 pm 

Joined: Wed Dec 17, 2008 3:36 pm
Posts: 10
hbx wrote:
six tickets still pending regarding the same issue..

i had the problem long before i posted this..

i just need an open port, before i signed up for your service i checked the forum and the support offered customers open ports, thats the reason why i signed up.. its nearly 3 months later now since my first ticket request..

still waiting..


That is why i bought it cuz they offerd custom ports to be opened for customers

All i can ak is that you write a review on the company so others know what their dealing with before they buy


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 Post subject: Re: problem with connection, support ignoring ticket
PostPosted: Tue Jan 20, 2009 10:38 pm 

Joined: Thu Mar 27, 2008 10:44 pm
Posts: 96
Ok. Regarding opening ports:
Please read the following emails we'd received from copyright idiots so far.

Ticket Number: 5287073PLNT
Ticket Type: DMCA/Trademark
Server: N/A
Status: CLOSED
Opened By: Tech Support
Summary: DMCA Complaint from Sony for 74.55.54.66 [671414426]
Last Updated: 2008-11-20T11:59:40.000-06:00
Details:
Garrett W. - Monday November 17th, 2008; 5:16 PM CST
We are writing to you in connection with the below-pasted e-mail from the third party claimant specified therein (the "Claimant") regarding certain materials contained in the specified web site (the "Web Site") that are infringing upon the Claimant''s intellectual property rights (the "Infringing Materials").

We are currently reviewing the Claimant''s notice to determine if it constitutes valid notice under federal copyright law. Should we determine that the notice is valid, we will be required by federal law to act expeditiously in removing or disabling access to the Infringing Materials. We therefore strongly recommend that you immediately remove the Infringing Materials.

Please note that under the Digital Millennium Copyright Act, you have the right to file a "counter-notice" claiming that either (a) that the Claimant is wrong and that the Infringing Material is lawfully posted on the Web Site or (b) that the Infringing Material has been misidentified. We encourage you to review the procedures for filing a counter-notice, which are set forth in The Planet''s copyright notification guidelines located at http://www.theplanet.com/about_us/legal.asp and to use this online form at http://www.chillingeffects.org/dmca/counter512.pdf which creates a PDF with all the required elements for counter-notification which you can send back to us.

Please note that The Planet has only passed on the validity of the Claimant''s notice 17 U.S.C. Sec. 512 and has not sought to determine whether the Infringing Materials on the Web Site do indeed infringe upon the Claimant''s intellectual property rights.

We appreciate your cooperation in this matter.

Legal Response Team
THEPLANET.COM INTERNET SERVICES, INC.


---

Thursday, November 13, 2008


ThePlanet.com Internet Services, Inc.
1333 North Stemmons Freeway
Suite 110
Dallas, TX 75207 US


RE: Unauthorized Distribution of the Copyrighted Motion Picture Entitled
Quantum of Solace


Dear Andrea Z. Almeida:

We are writing this letter on behalf of Columbia Pictures Industries Inc., ("Columbia Pictures").

As you may know, Columbia Pictures is the owner of copyright and exclusive distribution rights in and to the motion picture entitled Quantum of Solace.

No one is authorized to perform, exhibit, reproduce, transmit, or otherwise distribute the above-mentioned work without the express written permission of Columbia Pictures, which permission Columbia Pictures has not granted to 74.55.54.66.

We have received information that an individual has utilized the above-referenced IP address at the noted date and time to offer downloads of the above-mentioned work through a "peer-to-peer" service.

The attached documentation specifies the location on your network where the infringement occurred, the number of repeat violations recorded at this specific location, as well as any available identifying information.

The distribution of unauthorized copies of copyrighted motion pictures constitutes copyright infringement under the Copyright Act, Title 17 United States Code Section 106(3). This conduct may also violate the laws of other countries, international law, and/or treaty obligations.

Since you own this IP address, we request that you immediately do the following:

1) Disable access to the individual who has engaged in the conduct described above; and
2) Terminate any and all accounts that this individual has through you.

On behalf of Columbia Pictures, owner of the exclusive rights to the copyrighted material at issue in this notice, we hereby state, pursuant to the Digital Millennium Copyright Act, Title 17 United States Code Section 512, that we have a good faith belief that use of the material in the manner complained of is not authorized by Columbia Pictures, its respective agents, or the law.

Also pursuant to the Digital Millennium Copyright Act, we hereby state that we believe the information in this notification is accurate, and, under penalty of perjury, that MediaSentry is authorized to act on behalf of the owner of the exclusive rights being infringed as set forth in this notification.

Please contact us at the above listed address or by replying to this email should you have any questions.

We appreciate your assistance and thank you for your cooperation in this matter. In your future correspondence with us, please refer to Case ID 671414426.

Your prompt response is requested.

Respectfully,

A Kempe
Enforcement Coordinator
SafeNet, Inc.



------------------------------

INFRINGEMENT DETAIL
--------------------

Infringing Work: Quantum of Solace
First Found: 12 Nov 2008 17:52:49 EST (GMT -0500) Last Found: 12 Nov 2008 17:52:49 EST (GMT -0500) IP Address: 74.55.54.66
Protocol: BitTorrent
Torrent InfoHash: 0BEBD1149235EDAA98C038E8C6A19D99E94C86C1
Containing file(s):
Quantum of Solace 2008 TELESYNC XviD-KingBen (Kingdom-Release).torrent (1,058,659,230 bytes)


Ticket Number: 5323651PLNT
Ticket Type: DMCA/Trademark
Server: N/A
Status: CLOSED
Opened By: Tech Support
Summary: DMCA Complaint from NBC Universal for 74.55.54.66 [14-17331348]
Last Updated: 2008-12-04T15:21:48.000-06:00
Details:
Garrett W. - Monday December 1st, 2008; 7:43 PM CST
We are writing to you in connection with the below-pasted e-mail from the third party claimant specified therein (the "Claimant") regarding certain materials contained in the specified web site (the "Web Site") that are infringing upon the Claimant''s intellectual property rights (the "Infringing Materials").

We are currently reviewing the Claimant''s notice to determine if it constitutes valid notice under federal copyright law. Should we determine that the notice is valid, we will be required by federal law to act expeditiously in removing or disabling access to the Infringing Materials. We therefore strongly recommend that you immediately remove the Infringing Materials.

Please note that under the Digital Millennium Copyright Act, you have the right to file a "counter-notice" claiming that either (a) that the Claimant is wrong and that the Infringing Material is lawfully posted on the Web Site or (b) that the Infringing Material has been misidentified. We encourage you to review the procedures for filing a counter-notice, which are set forth in The Planet''s copyright notification guidelines located at http://www.theplanet.com/about_us/legal.asp and to use this online form at http://www.chillingeffects.org/dmca/counter512.pdf which creates a PDF with all the required elements for counter-notification which you can send back to us.

Please note that The Planet has only passed on the validity of the Claimant''s notice 17 U.S.C. Sec. 512 and has not sought to determine whether the Infringing Materials on the Web Site do indeed infringe upon the Claimant''s intellectual property rights.

We appreciate your cooperation in this matter.

Legal Response Team
THEPLANET.COM INTERNET SERVICES, INC.


---

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Re: Unauthorized Use of NBC Universal Properties Notice ID: 14-17331348
2 Dec 2008 00:06:27 GMT

Dear Sir or Madam:

Please be advised that NBC Universal and/or its subsidiary and affiliated companies (collectively, NBC Universal) are the owners of exclusive rights protected under copyright law and other intellectual property rights in many motion pictures and television programs, including the title(s) listed below (the NBC Universal Properties). NBC Universal diligently enforces its rights in its motion pictures.

It has come to our attention that Theplanet.Com Internet Services is the service provider for the IP address listed below, from which unauthorized copying and distribution (downloading, uploading, file serving, file "swapping" or other similar activities) of the NBC Universal Property or Properties listed below, or portion(s) thereof, is taking place. We believe that the Internet access of the user engaging in this infringement is provided by Theplanet.Com Internet Services or a downstream service provider who purchases this connectivity from Theplanet.Com Internet Services.

This unauthorized copying and distribution constitutes copyright infringement under Section 106 of the U.S. Copyright Act. Depending upon the type of service Theplanet.Com Internet Services is providing to this IP address, it may have legal and/or equitable liability if it does not expeditiously remove or disable access to the motion picture(s) listed below, or if it fails to implement a policy that provides for termination of subscribers who are repeat infringers (see 17 U.S.C. 512).

Despite the above, NBC Universal believes that the entire Internet community benefits when these matters are resolved cooperatively. We urge you to take immediate action to stop this infringing activity and inform us of the results of your actions. We appreciate your efforts toward this common goal.

The undersigned has a good faith belief that use of the NBC Universal Property or Properties in the manner described herein is not authorized by NBC Universal, its agent or the law. The information contained in this notification is accurate. Under penalty of perjury, the undersigned is authorized to act on behalf of NBC Universal with respect to this matter.

Please be advised that this letter is not intended to be a complete statement of the facts or law as they may pertain to this matter or of NBC Universal''s positions, rights or remedies, legal or equitable, all of which are specifically reserved.

Please send us a prompt response indicating the actions you have taken to resolve this matter, making sure to reference the Notice ID number above in your response.

mailto:[email protected]?subject=RE%3A%20DMCA%20Notification%20Notice%20ID%3A%2014%2D17331348

If you do not wish to reply by email, please use our Web Interface by clicking on the following link:

http://webreply.baytsp.com/webreply/web ... 05210988c7

Note: If your email program has inserted line breaks into either the email or web links above, you can copy and paste the entire link in to you email program, or favorite web browser, respectively.


Very truly yours,


Mark Ishikawa
c/o NBC Universal Anti-Piracy Technical Operations 100 Universal City Plaza Universal City, CA 91608

tel. (818) 777-4876
fax (818) 866-2026



*pgp public key is available on the key server at ldap://keyserver.pgp.com
** For any correspondence regarding this case, please send your emails to and refer to Notice ID: 14-17331348. If you need immediate assistance or if you have general questions please call the number listed above.
Title: Battlestar Galactica (TV)
Infringement Source: BitTorrent
Initial Infringement Timestamp: 1 Dec 2008 01:01:43 GMT Recent Infringement Timestamp: 1 Dec 2008 01:01:43 GMT Infringing Filename: Battlestar Galactica [Seasons 1-3] + Razor Infringing File size: 21288515434 Infringers IP Address: 74.55.54.66 Infringers DNS Name:
Port ID: 61060

- ---Start ACNS XML
<?xml version="1.0" encoding="iso-8859-1"?>

<Infringement xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="http://mpto.unistudios.com/xml/Infringement_schema.xsd">
<Case>
<ID>17331348</ID>
<Status>Open</Status>
</Case>
<Complainant>
<Entity>NBC Universal</Entity>
<Contact>Mark M. Ishikawa, c/o NBC Universal Anti-Piracy Technical Operations</Contact>
<Address>100 Universal City Plaza, Universal City, California 91608 United States of America</Address>
<Phone>818-777-4876,818-866-2026</Phone>
<Email>[email protected]</Email>
</Complainant>
<Service_Provider>
<Entity>Theplanet.Com Internet Services</Entity>
<Address></Address>
<Email>[email protected]</Email>
</Service_Provider>
<Source>
<TimeStamp>2008-12-01T01:01:43.000Z</TimeStamp>
<IP_Address>74.55.54.66</IP_Address>
<Port>61060</Port>
<DNS_Name></DNS_Name>
<Type>BitTorrent</Type>
<UserName></UserName>
<Number_Files>1</Number_Files>
<Deja_Vu>No</Deja_Vu>
</Source>
<Content>
<Item>
<Title>Battlestar Galactica (TV)</Title>
<FileName>Battlestar Galactica [Seasons 1-3] + Razor</FileName>
<FileSize>21288515434</FileSize>
<URL>http://trackeri4.rarbg.com/announce</URL>
</Item>
</Content>
</Infringement>
- ---End ACNS XML
-----BEGIN PGP SIGNATURE-----
Version: 8.0

iD8DBQFJNHwovmTY1IeHkqERAgnLAKDF4SG8hgrOuvaIEbIcLhaeQJGhaQCg6Alv
dRyD5MzEuwTpMNP5irKbMd4=
=9vfb
-----END PGP SIGNATURE-----


Ticket Number: 5330375PLNT
Ticket Type: DMCA/Trademark
Server: N/A
Status: CLOSED
Opened By: Tech Support
Summary: DMCA Complaint from HBO for 74.55.54.66 [651475305]
Last Updated: 2008-12-12T13:54:52.000-06:00
Details:
Garrett W. - Wednesday December 3rd, 2008; 3:21 PM CST
We are writing to you in connection with the below-pasted e-mail from the third party claimant specified therein (the "Claimant") regarding certain materials contained in the specified web site (the "Web Site") that are infringing upon the Claimant''s intellectual property rights (the "Infringing Materials").

We are currently reviewing the Claimant''s notice to determine if it constitutes valid notice under federal copyright law. Should we determine that the notice is valid, we will be required by federal law to act expeditiously in removing or disabling access to the Infringing Materials. We therefore strongly recommend that you immediately remove the Infringing Materials.

Please note that under the Digital Millennium Copyright Act, you have the right to file a "counter-notice" claiming that either (a) that the Claimant is wrong and that the Infringing Material is lawfully posted on the Web Site or (b) that the Infringing Material has been misidentified. We encourage you to review the procedures for filing a counter-notice, which are set forth in The Planet''s copyright notification guidelines located at http://www.theplanet.com/about_us/legal.asp and to use this online form at http://www.chillingeffects.org/dmca/counter512.pdf which creates a PDF with all the required elements for counter-notification which you can send back to us.

Please note that The Planet has only passed on the validity of the Claimant''s notice 17 U.S.C. Sec. 512 and has not sought to determine whether the Infringing Materials on the Web Site do indeed infringe upon the Claimant''s intellectual property rights.

We appreciate your cooperation in this matter.

Legal Response Team
THEPLANET.COM INTERNET SERVICES, INC.


---

Monday, December 01, 2008


ThePlanet.com Internet Services, Inc.
1333 North Stemmons Freeway
Suite 110
Dallas, TX 75207 US


RE: Unauthorized Distribution of the Copyrighted Television Program Entitled
Entourage


Dear Andrea Z. Almeida:

We are writing this letter on behalf of Home Box Office, Inc. ("HBO").

We have received information leading us to believe that an individual has utilized the below-referenced IP address at the noted date and time to offer downloads of copyrighted television program(s) through a "peer-to-peer" service, including such title(s) as:

Entourage

The distribution of unauthorized copies of copyrighted television programs constitutes copyright infringement under the Copyright Act, Title 17 United States Code Section 106(3).

Since you own this IP address (74.55.54.66), we request that you immediately do the following:

1) Disable access to the individual who has engaged in the conduct described above; and/or
2) Take other appropriate action against the account holder under your Abuse Policy/Terms of Service Agreement.

On behalf of HBO, owner of the exclusive rights to the copyrighted material at issue in this notice, we hereby state, that we have a good faith belief that use of the material in the manner complained of is not authorized by HBO, its respective agents, or the law.

Also, we hereby state, under penalty of perjury, under the laws of the State of New York and under the laws of the United States, that the information in this notification is accurate and that we are authorized to act on behalf of the owner of the exclusive rights being infringed as set forth in this notification.

Please direct any end user queries to the following address:

SafeNet DMCA
4690 Millennium Dr.
Belcamp, MD 21017


(443) 327-1777

Kindly include the Case ID 651475305, also noted above, in the subject line of all future correspondence regarding this matter.

We appreciate your assistance and thank you for your cooperation in this matter. Your prompt response is requested.

Respectfully,

A Kempe
Enforcement Coordinator
SafeNet, Inc.



------------------------------

INFRINGEMENT DETAIL
--------------------

Infringing Work: Entourage
First Found: 20 Nov 2008 07:07:41 EST (GMT -0500) Last Found: 20 Nov 2008 07:07:41 EST (GMT -0500) IP Address: 74.55.54.66
Protocol: BitTorrent
Torrent InfoHash: 1A4A8A0C8C94EE20C2BA16DB4B0367B2426CFC2A
Containing file(s):
Entourage Season 1, 2 & 3.torrent (10,239,412,489 bytes)


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 Post subject: Re: problem with connection, support ignoring ticket
PostPosted: Tue Jan 20, 2009 10:41 pm 

Joined: Thu Mar 27, 2008 10:44 pm
Posts: 96
We'll open requested ports. From now on we 'll start monitoring ALL Bittorent usage and forward available data to these copyright idiots.
Deal?


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 Post subject: Re: problem with connection, support ignoring ticket
PostPosted: Fri Jan 23, 2009 11:48 pm 

Joined: Sun Nov 16, 2008 4:10 pm
Posts: 4
hello

I think this document covers all the above

http://blacklogic.com/termsofservice.php

You guys are clearly willing to "sellout" any abusers,..which is your right of course.

As far as I know, All users must agree on your terms before you provide them with the service.

***By accepting the terms and conditions for the service all users are accepting your "deal" above by default, you don't need to confirm with us.***

please, look into our cases, if they don't meet your terms, please close them or at least respond to them.

also, why did I have to wait 2 months before a response to my request has been posted?


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