Knowledgebase

-Disable your Firewall or open outgoing port 1723
-Check that your Router supports VPN Passthrough
-Check that your router and firewall allow GRE packets
-Restart your router
-Delete the connection and create a new one
-Lower or change encryption type(for MAC users)
-Disable Windows Vista Live OneCare or configure to allow vpn.
-Enable "Use default gateway on remote network" under Advanced TCP/IP settings in Windows connection properties.
-Contact us for new IP address.

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